The game froze during a bonus round, what happens now?
Do not worry. In most cases, if a game freezes or disconnects during a bonus round, the round is not lost.
When you reopen the game, it usually continues from where it stopped, or the result is saved and credited automatically by the game provider.
What you should do
1. Refresh the page or close and reopen the game
2. Check your balance and game history, if available
3. If it does not resolve within a few minutes, contact support via live chat
To help us check faster, please send
The game name and provider
Approximate time the issue happened
A screenshot or short screen recording
Your username or registered email

