Why can’t I log into my account?

Why can’t I log into my account?

 

1. Wrong email or password

   Make sure you entered the correct email and password. If needed, use Forgot Password to reset it.

2. Email not confirmed

   If your account is not confirmed, you may not be able to log in. Check your inbox and Spam or Junk folder for the confirmation email, or resend the confirmation email if available.

3. VPN or connection issue

   Turn off any VPN or proxy and refresh the page. Also try switching internet connection or using another browser.

4. Account restricted or suspended

   If the system detects a security or compliance issue, your account may be temporarily restricted.

 

Still stuck

Contact support via live chat and share your email, a screenshot of the error, and your device and browser details so we can help quickly.